ICCWIN Customer Care Service

How to Contact ICCWIN

There are several ways to contact ICCWIN operators. Players can choose the most convenient for them.

Email

A fairly common method of communication is an email address. Remember that sometimes the service can be loaded, and this determines the speed of the operator’s response. The waiting time can take from several hours to a day, but in any case, you will receive a response.

There are some simple rules that can make the work of the ICCWIN help desk staff easier and shorten your waiting time.

• When sending an email to a company address, use the email address you provided during registration.
• Treat your service staff with respect and stay polite no matter what. Rude behavior leads to blocking the user.
• Be patient, you will be answered as soon as the turn comes.
• Indicate the subject of your email so that employees can understand what is bothering you as quickly as possible.
• Describe your problem in only one letter. You can attach screenshots if needed.

Live Chat

There are cases when a problem needs to be resolved immediately, and in those situations, an email address might not be a good option.

If you get an answer to your question as soon as possible, you should use the online chat, which is available directly on the official website.

To contact the operator, just open the chat and write a message. You can get an answer in a few minutes and take advantage of a quick consultation on all your questions.

Social Media

In addition to the above communication methods, users can also use the official contacts of ICCWIN Bangladesh on the Internet. For example, you can contact us on the following social networks:

• Facebook;
• Instagram;
• Twitter;
• Telegram.

Specialists are always ready to provide assistance or receive any suggestions to improve the company’s services.

How Quickly Does Support Respond?

The response time is determined by the method you choose to contact the company. Thus, the fastest way to communicate is a live chat on the platform’s website. Operators respond to players’ messages in no longer than a couple of minutes, and this is the main advantage of this feature. If you have a problem that requires an urgent solution, then live chat is the perfect option.

Processing user emails takes a little longer, and for good reason. Waiting for a response may take from 1 to 24 hours. However, in an email, you can describe your problem in as much detail as possible, and even attach additional files so that we can better understand the issue. You will be provided with quality assistance and will be sent a detailed explanation of your question.

Can I Solve any Issue?

The ICCWIN support service helps users solve any problems related to the operation of the site. You can get advice on any topic. For example, if you have any difficulties with registration, profile verification, transactions, receiving bonuses, or anything else, you should definitely contact the support service for help.

Operators can also help you manage your account. This includes many options such as deleting an account, changing personal information, setting limits, and many more.

It is safe to say that contacting the support service will help solve any problem that has arisen.

What if my Question is not Resolved?

There are times when the problem cannot be solved the first time. The only thing you can do in such a situation is to try again. Perhaps you should try to describe your problem as accurately as possible, attach some screenshots, and write everything in detail. Be patient and treat the service staff with respect, because we do everything to make your experience on the site as comfortable as possible.

ICCWIN Support Hours

The ICCWIN customer care service does not have a work schedule, as we work around the clock and are ready to help at any time of the day or night. This is very convenient for the players as they can access the online chat or write emails as soon as they need it.

FAQ